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THE GLOBAL RETAIL LANDSCAPE

It is a transformative time in retail. The shopper is clearly in the driver’s seat, enabled by technology to remain constantly connected and more empowered than ever before to drive changes in shopping behavior. “Everywhere commerce” has taken root, allowing consumers to shop however, wherever, and whenever they want—whether in stores, online, by mobile, voice activation or click-and-collect.


Total retail sales worldwide from 2015 to 2020. Total global retail sales in 2020 are projected to amount to 27.73 trillion U.S. dollars.

E-Commerce Share of Total Global Retail Sales from 2015-2021 (Statistica):
 Retail e-commerce sales as a percent of global retail sales from 2015 to 2021.
• In 2017, e-retail sales accounted for 10.2 percent of all retail sales  worldwide. This figure is expected to reach 17.5 percent in 2021.


Roughly 45 percent of all internet users now use e-commerce sites, but penetration varies considerably between countries.

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